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One of the 7 superpowers of a CX leader

Originally aired on Friday 22 March, 2024

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What you will learn

Delve into the power of curiosity and its pivotal role in driving innovation and success within the realm of Customer Experience leadership.

Expect to learn:



The psychology of curiosity, how it influences learning and decision-making



Practical techniques to cultivate curiosity in yourself and your team



Real-world examples of how curiosity can transform your approach

Learn from industry experts

Join Christopher and Tom for a discussion and Q&A on enhancing your customer experience leadership through trained curiosity.

Christopher Brooks photo

Christopher Brooks

MD, Lexden Group


Customer strategist with 20+ years' experience, focusing on customer-centric outcomes. MD at Lexden CX, specialising in CX programmes, culture transformation, and insight optimisation. Host of CX Superheroes podcast, regular judge and panellist, and creator of CX board game. Founder of the CX World Games and passionate about improving CX for customers, employees, and society.


Tom Kerr

Researcher & Fellow of the MRS


Tom, founder of Thought Research and Treasurer of AURA Insight since 2015, is a respected leader in the UK market research sector, having held senior insight roles in major UK banks. With a focus on translating human behaviour into business improvement, Tom's expertise is widely recognised, earning him a Fellowship of the Market Research Society in 2015.