Register for a replay

CURIOSITY
One of the 7 superpowers of a CX leader

Originally aired on Friday 22 March, 2024

Watch webinar on-demand

What you will learn

Delve into the power of curiosity and its pivotal role in driving innovation and success within the realm of Customer Experience leadership.

Expect to learn:

checked

 

The psychology of curiosity, how it influences learning and decision-making
checked

 

Practical techniques to cultivate curiosity in yourself and your team
checked

 

Real-world examples of how curiosity can transform your approach
Watch on demand

Learn from industry experts

Join Christopher and Tom for a discussion and Q&A on enhancing your customer experience leadership through trained curiosity.

Christopher Brooks photo

Christopher Brooks

MD, Lexden Group

 

Customer strategist with 20+ years' experience, focusing on customer-centric outcomes. MD at Lexden CX, specialising in CX programmes, culture transformation, and insight optimisation. Host of CX Superheroes podcast, regular judge and panellist, and creator of CX board game. Founder of the CX World Games and passionate about improving CX for customers, employees, and society.

1

Tom Kerr

Researcher & Fellow of the MRS

 

Tom, founder of Thought Research and Treasurer of AURA Insight since 2015, is a respected leader in the UK market research sector, having held senior insight roles in major UK banks. With a focus on translating human behaviour into business improvement, Tom's expertise is widely recognised, earning him a Fellowship of the Market Research Society in 2015.

Watch on demand
7 traits of a customer-centric mindset

Part of our Customer-Centric Mindset Series:

The 7 Superpowers of CX Leaders

Drawing from 17 years of CX expertise across 200+ countries, and insights from CX leaders through our podcasts and interviews, we've identified 7 core behaviours from the leading lights in CX. Much like muscles, these traits—curiosity, empathy, listening, experimentation, celebration, sharing, and collaboration—can be learned and strengthened. Join us to unlock the power of these traits for exceptional customer experiences.

Lexden Group, 2024